Customer Service
  Sosano　（Beijing）　Science＆Technology　Co., Ltd, as the supplier of professional fax server solution, wins wide affirmation from users and fields with its customer virtual demo, advanced technology, excellent products and superior service. Sosano aims at exploring and sharing and insists on service idea of considering what you think all the time and creates timely, accurate and overall service characteristics in the long term service.

  In Sosano, all the staff always thinks that the good service system is one of important elements of long term development of the enterprise. As one important part of enterprise service system-customer service, it directly influences satisfaction and credibility of enterprise from customers, therefore, Sosano makes strict customer service system and guides customer service staff to supply satisfying service by these systems.

The aim and target of customer service

      The basic aim of Sosano customer service department is to supply customers overall, timely and excellent service. The market policy of Sosano is service first; the basic target of Sosano customer service is to improve customer’s satisfaction. The professional after sales service team of Sosano customer service department have a group of high quality technology talents who enjoy good reputation among customer.

The purpose of customer service

      Establish good communication with customers;

      Help customers to strengthen enterprise normalization construction and improve enterprise working efficiency;

      Improve Sosano’s reputation by customer service

The general principle of customer service
  In order to protect the rights and interests of legal users of Sosano　（Beijing）　Science＆Technology　Co., Ltd as well as make sure after sales liabilities, obligations and action regulations of Sosano and its affiliated distributors and carriers to make them improve customer service quality, we make the general principle. Sosano and its affiliated distributors and carriers will abide by to execute strictly and accept supervision from users and China Software Industry Association.

Customer training
      Sosano makes the training content that suits enterprises for customers, making training have strong pertinence so as to meet demands of enterprise staff and system managers.